Emergency Home Assistance

Home Assist

Home assist is a 24-hour help line, offering assistance with emergency household repairs that could result in consequential damages. It may also refer to a situation where a member has no access to essential services such as electricity, hot water or sanitary use. Assistance is available during and after office hours for appliances. This benefit is restricted to home emergencies and only applies to members’ primary place of permanent residence, within the Republic of South Africa and used for domestic purposes including outbuildings. Service providers are dispatched when emergency repairs are required on the following components:

• Electrical
• Plumbing
• Appliances


Emergency Electrical repairs to:

• Distribution boards, circuits, main cables
• Earth leakage relays
• Geyser connections, thermostats and elements
• Plug points causing power failures
• Lightning strikes on wiring
• Burnt connections
• Connections to all electrical motors e.g. electric gate motors
• Municipal connections inside of the property
• Jacuzzi and swimming pools pump motor


Plumbing repairs to:

• Visible burst water connections and pipes
• Municipal connections inside the property
• Blocked drains, toilets, baths and sinks
• Geyser overflow valves (lacto and pressure release)
• Jacuzzi and swimming pools pumps


Appliance repairs to:

• Faulty appliances - fridge, freezer, washing machine and tumble dryers
Overall limit of three incidents up to a maximum cover of R2 000 per member per annum applies. Please note this cost includes a call out fee and first hour labour and excludes costs related to parts which will be for the members account.

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